FAQs

A few helpful answers

We’ve gathered together answers to some of the questions you may have about our products, personalisation, delivery and returns. If you can’t find what you need, please get in touch - we’ll be happy to help.

What does The Cosy Daisy Company sell?

We offer pretty stationery, personalised pieces, handmade gifts and thoughtfully curated gift sets. Our range will continue to grow, so keep an eye on our latest arrivals and Daisy Favourites.

Can items be personalised?

Selected products can be personalised. The available choices will be shown on the individual product page and might include names, wording, colours or other design details.

Please check all information carefully before placing your order.

Will I receive a design proof?

Where a product requires design approval, we’ll send you a proof before production begins.

Please check names, wording, dates, colours and other details carefully. Your preparation time begins once you approve the proof, and changes requested afterwards might not be possible.

How long will my order take?

Ready-made items are usually prepared and dispatched within 3–5 working days.

Personalised and made-to-order items are usually dispatched within 10–14 days after you approve your design proof.

If your order contains both ready-made and personalised products, we will normally send everything together when the complete order is ready.

Will my handmade item look exactly like the photograph?

Every handmade item is created individually, so small variations in colour, pattern and decorative-element placement are natural. Materials such as flowers, glitter and resin inclusions may also be distributed differently in each piece.

Colours can appear slightly different because of lighting, photography and screen settings. We’ll follow your chosen colour palette and any approved design as closely as reasonably possible, but every handmade item will be unique.

Where do you deliver?

We currently deliver to UK addresses only.

Available services may include Royal Mail First Class, Royal Mail Second Class and InPost, depending on the size, weight and destination of the parcel.

How much is delivery?

Delivery charges are calculated according to the parcel’s weight and size and are shown at checkout before payment.

UK standard delivery is free on orders of £40 or more after discounts have been applied.

Can I return an item?

Eligible non-personalised items can be returned if you contact us within 14 days of receiving your order. You then have a further 14 days to send the item back.

Personalised and custom-made products cannot normally be returned or exchanged because you have changed your mind. This does not affect your rights if an item is faulty, damaged, incorrectly supplied or does not match the approved design.

Please read our Delivery & returns page for the complete information.

What should I do if something is wrong with my order?

Please contact us as soon as possible, including your order number, an explanation of the issue and photographs where appropriate.

We’ll be happy to discuss the problem and help arrange a suitable replacement, repair or refund in accordance with your statutory rights.

How can I contact you?

Use our Contact page and we’ll get back to you as soon as we can. If your question concerns an existing order, please include the order number wherever possible.