Delivery & returns

We hope you’ll be delighted with everything you order from us. If you have any questions about delivery, personalisation or a possible return, please get in touch—we’re always happy to talk things through and help wherever we can.

The information below explains how delivery and returns work, so you know what to expect before placing your order.

UK delivery

We currently deliver to UK addresses only.

Ready-made items are usually prepared and dispatched within 3–5 working days. Personalised and made-to-order items are usually dispatched within 10–14 working days after you have approved your design proof.

If an order contains both ready-made and personalised items, the complete order will normally be dispatched together when all items are ready.

Delivery options and charges

Available delivery options may include Royal Mail First Class, Royal Mail Second Class and InPost, depending on the size, weight and destination of your parcel.

Delivery charges are calculated according to the parcel’s weight and size and will be shown at checkout before you complete your order.

We offer free UK standard delivery on orders of £50 or more after discounts have been applied.

Carrier delivery times are estimates and are separate from our preparation and dispatch times. During busy periods or following events outside our control, delivery can occasionally take longer.

Personalised orders and design approval

Where a design proof is provided, please check all names, wording, dates, colours and other details carefully.

Production begins after you approve the proof. The 10–14 working day preparation period starts from that approval, rather than from the original order date. Changes requested after approval might not be possible and could delay dispatch.

Handmade variations

Many of our handmade and personalised products are created individually rather than mass-produced. Small variations in colour, pattern, flower or decorative-element placement, and the distribution of materials such as glitter or resin inclusions are therefore natural and make every piece unique.

Colours can also appear slightly different depending on lighting, photography and individual screen settings. We will follow the selected colour palette and any approved design as closely as reasonably possible, but an exact match to a website photograph, sample image or previous handmade item cannot be guaranteed.

These natural variations are not normally considered faults. This does not affect your rights if an item is faulty, significantly different from its description or does not reasonably match the design you approved.

Change-of-mind returns

For eligible non-personalised items, contact us within 14 days of receiving your order if you wish to cancel and return it. You then have a further 14 days to send the item back.

Returned items should be in their original condition and packaged carefully, with the original packaging where reasonably possible. You are responsible for the return postage cost unless the item is faulty, damaged or incorrectly supplied. We recommend using a tracked service, as returned goods remain your responsibility until they reach us.

Once the returned item has been received and checked, we will process the refund within 14 days. Where applicable, the refund will include the original standard delivery charge. Additional delivery costs chosen above the standard service are not refundable.

You may inspect an item in the same way that you reasonably could in a shop. We may reduce the refund if its value has been diminished by handling beyond what was necessary to establish its nature, characteristics and condition.

Personalised and made-to-order items

Because personalised and custom-made products are created specifically for you, they cannot normally be cancelled, returned or exchanged simply because you have changed your mind.

This does not affect your rights if an item is faulty, damaged, incorrectly supplied or does not match the approved design.

Faulty, damaged or incorrect orders

Please contact us as soon as possible if your order arrives faulty, damaged or incorrect. Include your order number, a description of the issue and clear photographs where appropriate.

We will work with you to arrange a suitable replacement, repair or refund in accordance with your statutory rights.

How to request a return

We want the returns process to be as straightforward as possible. Please use our Contact page before sending anything back, including your order number and a short explanation of the reason for the return.

We’ll be happy to discuss the situation with you and will confirm the return instructions and return address where appropriate.

Nothing in this policy affects your statutory rights.